1.1. How can I change my billing information ?
We do not have access to your sensitive billing details. All sensitive
information such as banking and credit card numbers is securely stored
by our trusted billing companies only. Any changes you may need to
make to your billing information must be submitted by you to the
billing company you used to join us. If you do not know what billing
company you used, we can help you with that. Just ask
us and we
will give you all the required contact information.
1.2. How do I cancel my rebilling ?
If you wish to cancel, Click
You can find your billing company on your confirmation email or by retrieving
If you have any trouble, please contact
2.1. I cannot login. Why ?
There are a few possible reasons. Make sure your membership hasn't
expired yet. It's also possible that you are using the wrong
username/password combination. Check your purchase confirmation email
that was sent to you when you originally signed up. All of your login
info will be in that email. Check your junk/spam folder if you are
using a web based email service such as Hotmail, Yahoo or Gmail since
they sometimes mistakingly send our emails there. If you deleted the
email or you are still having trouble logging in, please contact our
customer support center. One of our agents will be standing by to
assist you in logging in.
2.2. I forgot my password. How do I retrieve it ?
In order to obtain your password, Click
select the site that you had originally signed-up for. You will then
be asked to provide your e-mail address and once completed, your
password will be e-mailed back to you. If you have any trouble, please
contact us and we will be more than happy to provide you with your
password or any other login information once your membership can be
2.3. Where is the site I became member of?
XXX Home Video is a network of different sites with a combined member
area, so you'll be able to watch the content of the site you became a
member of AND additionally all the other sites from the XXX Home Video
network as well! You can browse by site, niche, model, updates,
favorites or by search.
2.4. My account has been blocked. Why was my account blocked and what
can I do to un-block it ?
For security reasons your account may have been blocked due to a
sudden increase in the number of logins to the account. It is possible
that your username and password have been discovered and/or
shared/posted on the internet. Your personal data is secured and no
transactions can be made during this blocked period. Please contact
us at your earliest
convenience to have your password changed and account unblocked.
2.5. I would like to sell my own home videos to XXX Home Video. How
can I do that ?
We would love to see what you've got ! We have some important
information to get your started, so please visit our information
page for everything you
need to know to sell us your own xxx home video.
2.6. How do I report a problem with the website or content ?
If you ever get an error, see a broken link, missing video file or
anything else that appears to be broken, please
us. We want to hear about it. Tell us about the
problem, describe where you saw it and if possible, provide us with
the address of the page. We will investigate and correct any reported
issues right away, and we will also try to make it worth your time.
All full members that find and report a legitimate error, will receive
one free month of access.
3.1. Do your videos have DRM or other technology with viewing
No, once downloaded you can watch our movies for as long as you keep
3.2. How do I download Videos to my Computer ?
First go to the scene that you would like to download. Make sure you
are in the Movies tab. To the right of the video description there is
a "Full Video Download" box. You will see a choice of MPEG4, WMV and
Mobile formats. Select the format you want to download by simply
clicking the button. Depending on your browser, your download may
start automatically or you may be prompted to choose a place to save
your video. For users with a slower connections such as dial-up, you
might want to try downloading the 3 Min Clips instead of the full
videos. The movies are cut up into 3 minute segments so that downloads
are a little faster due to the smaller file size.
3.3. How do I stream Videos on the site ?
In order to stream content directly from the site, you need to have a
broadband Internet Connection such as DSL or Cable. Unfortunately,
dial-up connections are too slow for streaming good quality video. The
full video will automatically start streaming once you have arrived on
a video page. You can also stream clips from the individual clips area
on each video page by clicking the Play link for that clip.
3.4. How can I watch these videos on my TV ?
There are many ways to accomplish this. If you have a WiFi connected
TV or other WiFi connected device, it is as easy as downloading the
video to your computer, and then setting up that TV or WiFi device to
connect to your computer. Instructions for this should be available
with your TV or WiFi device. You could also burn the video to a DVD,
or purchase a DVD copy from us, and watch on your DVD player. Some
laptops also allow you to connect directly to your TV.
3.5. I can hear the audio, but I can't see any video. How do I fix
It is most likely due to the fact that you are missing the DivX codec
on your PC. You can download it for free from DivX's official site
here. Once downloaded, install it and restart your computer. You
should then be able to play the movies you downloaded without a
3.6. What do I do if the streaming videos pause every few seconds ?
First, you need to have a broadband internet connection such as DSL or
Cable. Dial-up connections are too slow for streaming good quality
video. Next, make sure you have an updated browser and Adobe Flash
player installed if available. If the movie is still freezing every
few seconds, try waiting 30 seconds before clicking the play button
again. That should give the player enough time to buffer enough video
in advance to play without stopping.
3.7. What is the difference between the MPEG4, WMV, FLASH and Mobile
The main difference is the file compression.
MPEG4 is a modern
format, but you may need to download a new movie player such as the
latest version of Winamp from www.winamp.com.
The file compression is extremely good while still maintaining good
quality video. Older computers may have trouble viewing this format
and as a result, the picture may be "jumpy" on such systems.
WMV is ideal for
anyone running a Windows PC using Windows Media Player. It is a common
format that offers good compression.
FLASH is mostly for
online streaming and is not recommended for downloading. It may
require a special player to play from your computer.
3GP 352x288 is ideal
for older mobile devices and your blackberry.
MP4 320 is for newer
Both mobile formats are resized to reduce file size and to save
bandwidth for downloading on data plans.